WORKING TOGETHER
Terms of Service
"The boring legal stuff, but with fewer words that make your brain hurt."
The Really Short Version
Play nice, pay on time, and we'll build you something awesome. Don't be a pain in the backside, and we won't be either. If something goes wrong, we'll fix it like proper adults. That's about 90% of this document right there.
Who We Are
We're SGP Digital Solutions, a UK-based company that does digital stuff for people who do real work. We're fully insured, ICO registered, and we know what we're doing (most of the time).
Our Services
We do the following things (and we're quite good at them):
- Website design and development
- Business automation tools
- Bespoke web applications
- Tech support and maintenance
- General digital problem-solving
- Making computers do what you want them to do
We don't fix printers. Nobody fixes printers. They're cursed.
How We Work Together
📝 Project Agreement
Before we start any work, we'll agree on what we're doing, how much it costs, and when it'll be done. This might be a formal contract or just a detailed email - whatever works for the size of your project.
💰 Payment Terms
We like to be paid. Shocking, we know. For bigger projects, we'll usually ask for 50% upfront and 50% on completion. For smaller jobs, we might just invoice you when we're done. Payment is due within 30 days, or we'll send increasingly passive-aggressive reminders.
⏰ Timelines
We'll give you realistic timelines and stick to them. If something's going to be late, we'll let you know ASAP. We're not miracle workers - good work takes time, and rushing usually makes things worse.
Your Responsibilities
We need you to:
- Give us accurate information about what you want
- Respond to our questions in a reasonable timeframe
- Provide content, images, and other materials when needed
- Pay your invoices on time
- Not ask us to build anything illegal or dodgy
- Be patient when we're trying to explain technical stuff
Intellectual Property
Once you've paid in full, the website/application we build for you is yours. You own it, you can do what you want with it. We might keep some of the underlying code we've written for our own use in future projects, but your specific content and design is all yours.
If you try to claim you invented our code, we'll be very disappointed in you.
Warranties and Guarantees
We guarantee that whatever we build will work as described. If it doesn't, we'll fix it for free. We can't guarantee that your website will make you a millionaire, that your automation will solve all your problems, or that your competitors won't copy your brilliant ideas.
We also can't guarantee that technology won't occasionally be weird and do unexpected things. When that happens, we'll help you sort it out.
Support and Maintenance
We provide support for the things we build. The level of support depends on what we've agreed:
- Bug fixes: If something breaks because of our code, we'll fix it
- Minor updates: Small changes and tweaks as needed
- Major updates: Big changes or new features will be quoted separately
- Third-party issues: If WordPress breaks itself again, we'll help you sort it out
When Things Go Wrong
Sometimes things don't go to plan. When that happens:
- We'll be honest about what went wrong
- We'll fix it as quickly as possible
- We won't charge you extra for fixing our mistakes
- We'll learn from it so it doesn't happen again
If you're not happy with our work, talk to us first. We're reasonable people and we want you to be happy. If we can't sort it out between us, we can try mediation before anyone gets lawyers involved.
Limitation of Liability
We're fully insured, which is nice. But we can't be responsible for every possible thing that might go wrong. Our liability is limited to the amount you've paid us for the specific project. We're not responsible for:
- Lost profits or business opportunities
- Problems caused by third-party services
- Issues arising from your use of our work
- The inevitable heat death of the universe
Cancellation Policy
Either of us can cancel a project with reasonable notice. If you cancel:
- You pay for work completed up to the cancellation date
- We'll hand over any work we've done so far
- We might keep a small cancellation fee to cover our admin costs
If we cancel (which we'd only do if you're being unreasonable), we'll refund any money you've paid for work not yet completed.
Privacy and Confidentiality
We won't share your business information with anyone else. We won't use your project as a case study without asking first. We won't gossip about your business at the pub. We're professionals, not reality TV stars.
(Though if you do something really cool, we might ask if we can show it off on our portfolio.)
Changes to These Terms
We might update these terms occasionally. If we do, we'll update the date below and let you know if anything major changes. We're not going to sneak in any "you now owe us your firstborn" clauses.
Governing Law
These terms are governed by UK law. If we end up in court (which we really hope we don't), it'll be in the UK courts. We'd much rather sort things out over a cup of tea, though.
Contact Us
Questions about these terms? Want to negotiate something different? Just want to chat? Get in touch:
Email: hello@sgpdigitalsolutions.co.uk
WhatsApp: whatsapp me
Response time: Within 24 hours (unless it's a weekend and we're pretending to have a life)
Last updated: January 2025
These terms were written by humans, for humans. We tried to make them as painless as possible.