For when your admin has started taking the piss
Your business probably has at least one process that works… technically — but it also involves copy-paste, chasing people, spreadsheets, and quiet despair.
The £50 healthcheck is a focused review of one admin-heavy process: what’s slow, what’s repeated, what relies on memory, and what could be simplified or automated.
No jargon. No nonsense. No printers.
Find the faff. Explain the faff. Reduce the faff.
£50 healthcheck
“Where did the week go? Ah yes. Manual admin.”
Not sure what this is? Watch this first.
Video coming soon — a short intro from Steve.
If your business has a process that only works because someone remembers to do seven tiny annoying things in the correct order, this is probably for you.
The workflow goblin is rarely one big problem — it’s usually 14 tiny annoying ones in a trench coat. These are the usual suspects, and the sort of thing I untangle:
This one appears when the same information has to be typed into multiple places. Usually found near spreadsheets, CRMs, inboxes, and quiet despair.
What I do about it
Form submissions, moving data between systems, and cutting out duplicate entry.
At first, it was “just a simple tracker”. Now it runs half the business and nobody knows what Column AF does.
What I do about it
Spreadsheet clean-up, automation, and reports without the weekly copy-paste ritual.
Everything important lives in email threads. Nobody knows the latest version. Someone definitely said “I’ll dig it out” last week.
What I do about it
Enquiry handling, email templates, and replies that are not rewritten from scratch every time.
A decision is needed, but it is buried somewhere between Teams, email, a phone call, and someone saying “I thought Dave approved it.”
What I do about it
Approval processes with a clear route and a record of who actually said yes.
Data exists. The report exists. Unfortunately, a human has to suffer between the two.
What I do about it
Reporting that pulls the numbers without someone living in filters and paste-special.
Someone said yes, then everything became a scavenger hunt across emails, attachments, folders, and one person’s memory.
What I do about it
Client and staff onboarding that collects what’s needed — without everyone chasing everyone.
Basically, if a human is doing the same boring thing over and over again, there is a decent chance a computer should be doing at least part of it quietly in the background.
Real admin problems we’ve fixed — no client names, just the faff and what changed.
| Process | Before | After |
|---|---|---|
| Session booking | No digital booking — every appointment in person or by phone. Someone had to take the call, write it down, and remember to confirm. | Fully online booking with email confirmations and reminders. Less phone tag — and the same system later helped reach people who would never have booked the old way. |
| Marketing outreach | Outreach when someone had time. Contacts in heads or random lists. Follow-up inconsistent. | A contact database plus automated outreach: scheduled contact, sign-up paths, proper opt-out, and different email journeys by audience — without someone manually remembering who’s next. |
| Expense submissions | Expenses in spreadsheets that don’t work on a phone. Sign-off meant chasing the right person manually. | A mobile-friendly app to submit on the go, with claims routed to the right approver via a simple switchboard you can update when who signs off changes. |
| Mass data migration | Data moved by hand — one record at a time — from ~800 clients and ~3,000 pieces of information. Weeks of copy-paste. | A custom program that maps, extracts, and formats everything into the spreadsheet layout they needed — hours instead of a soul-destroying slog. |
Before
No digital booking — every appointment in person or by phone. Someone had to take the call, write it down, and remember to confirm.
After
Fully online booking with email confirmations and reminders. Less phone tag — and the same system later helped reach people who would never have booked the old way.
Before
Outreach when someone had time. Contacts in heads or random lists. Follow-up inconsistent.
After
A contact database plus automated outreach: scheduled contact, sign-up paths, proper opt-out, and different email journeys by audience — without someone manually remembering who’s next.
Before
Expenses in spreadsheets that don’t work on a phone. Sign-off meant chasing the right person manually.
After
A mobile-friendly app to submit on the go, with claims routed to the right approver via a simple switchboard you can update when who signs off changes.
Before
Data moved by hand — one record at a time — from ~800 clients and ~3,000 pieces of information. Weeks of copy-paste.
After
A custom program that maps, extracts, and formats everything into the spreadsheet layout they needed — hours instead of a soul-destroying slog.
Not a 47-page corporate report. Plain English on what’s annoying you and what to do about it.
Think your admin might be quietly robbing you? Complete the form below and Natasha will be in touch to book you in.